Frequently asked questions
Returns and Refunds.
How do I return an item?
Fill out the returns form and ship the items back to us within the stipulated days. It is that easy. For Sri Lankan customers theres 30 days to return an item while, oversees customers have 60 days to return an item.
Where is the Return form?
The return form can be found in the footer as well as in the terms and conditions returns section. Please read our terms and conditions to understand clearly the complete procedure and deadlines to send an item back to us.
When will I get my refund?
Your refund will take a maximum of 45 - 50 days to process from the day of receiving the item by us. We shall try our very best to expedite an approved refund as soon as possible.
Why does it take so long for me to get my refund back?
When we receive your returned item we need to process the item completely. Due to health risks we wash the item/s press them re-pack them and re-tag them. This process takes time.
Do I have to pay for return shipment?
Yes you should pay for return shipment. Please ensure you send the package safely back to us as we are not liable for any damages caused during the shipment.
Do you ship internationally?
Yes we do ship internationally.
Do you have Cash on Delivery?
Yes we do have cash on delivery. Only for Sri Lanka.
If I order any valuable items such as jewellery will they arrive safely?
We ship jewellery items only through trusted courier partners.
How do we get the tracking number?
Once we have posted the item you will receive the tracking number via email.